Refund Policy

Last Updated: 10 July 2026

At Clara Mayfair, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, all of the following conditions must be met:

• The item must be unused, unworn and in its original condition.
• All original tags, labels and packaging must be included.
• The item must not show signs of damage, wear, washing or misuse.
• Any manufacturing defect or damaged item should be reported immediately after delivery.
• Items returned without prior approval may not be accepted.

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Return Shipping Costs

Unless the item is faulty or incorrect, customers are responsible for the cost of returning their order.

Original shipping costs are non-refundable.

How to Request a Return

To begin a return, please contact us at:

Email: info@claramayfair.uk

Please include:

• Your order number
• Your full name
• The email address used for the purchase
• The reason for your return
• Photographs if the item is damaged or incorrect

Our customer support team will provide you with the correct return instructions and return address.

Please do not return your order without contacting us first.

Return Address

The return address will be provided by our customer support team after your return request has been approved.

Please do not send products to the sender's address shown on the parcel unless specifically instructed to do so.

Right to Cancel

Customers have the right to cancel their purchase within 14 days of receiving their order, in accordance with applicable consumer protection legislation.

To exercise your right of cancellation, please contact us by email before returning the goods.

Returned items must meet the eligibility requirements outlined in this policy.

Orders Already in Transit

Our fulfilment process begins shortly after an order is placed.

If your order has already been dispatched, cancellation may no longer be possible.

In this case, you should wait until your order has been delivered and then request a return following the procedure above.

Refunds

Once your returned item has been received and approved, your refund will be processed within 14 business days.

Refunds will be issued using the same payment method used for the original purchase.

Refunds Cover

Approved refunds include:

• The purchase price of eligible returned products.

Refunds do not include:

• Return shipping costs.
• Original shipping charges (unless required by law).
• Damage caused by misuse, accidents or improper handling.
• Products that do not meet the return conditions.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery.

Include photographs of:

• The product.
• The packaging.
• The shipping label.

We will resolve the issue as quickly as possible by offering a replacement, exchange or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned if they have been opened, worn or used, unless they are faulty.

Gift cards and personalised products are also non-refundable unless required by law.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Clara Mayfair

Company Name: Clara Mayfair

Registered Address: London, United Kingdom

Email: info@claramayfair.uk